Welcome to ValQMS. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our services.

1. Acceptance of Terms

By creating an account and using ValQMS, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy.

2. Description of Service

ValQMS is a Quality Management System platform designed for Life Sciences organizations, providing:

• Validation tools and documentation
• QMS modules and procedures
• Compliance and regulatory management features
• Data management and reporting capabilities

3. Account Registration

To use ValQMS, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years of age
• Have the authority to bind your organization to these Terms
• Notify us immediately of any unauthorized account access

4. User Responsibilities

You agree to:

• Use ValQMS only for lawful purposes
• Comply with all applicable laws, regulations, and industry standards
• Not misuse, interfere with, or disrupt the platform
• Not attempt to gain unauthorized access to systems or data
• Not upload malicious code, viruses, or harmful content
• Maintain the confidentiality of proprietary information

5. Intellectual Property

ValQMS and all related content, features, and functionality are owned by ValQMS and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our platform or content
• Reverse engineer or decompile any part of the service
• Remove or alter proprietary notices
• Use our trademarks without permission

6. User Data and Content

You retain ownership of data and content you submit to ValQMS. By using our platform, you grant us a limited license to:

• Store, process, and display your content as necessary to provide services
• Perform backups and ensure data integrity
• Use aggregated, anonymized data for analytics and improvements

7. Compliance and Regulatory Standards

ValQMS is designed to support compliance with:

• FDA 21 CFR Part 11 (Electronic Records and Signatures)
• GAMP 5 (Good Automated Manufacturing Practice)
• ISO 13485 (Medical Devices Quality Management)
• ICH guidelines and GxP requirements

8. Service Availability and Modifications

We strive to provide continuous service but do not guarantee uninterrupted access. We reserve the right to:

• Modify, suspend, or discontinue features or the service
• Perform scheduled or emergency maintenance
• Update these Terms at any time (with notice)

9. Payment and Subscriptions

If applicable:

• Subscription fees are billed in advance
• You authorize recurring charges to your payment method
• Refunds are provided per our refund policy
• Failure to pay may result in service suspension or termination

10. Limitation of Liability

To the fullest extent permitted by law:

• ValQMS is provided "AS IS" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the last 12 months
• We are not responsible for third-party services or integrations

11. Indemnification

You agree to indemnify and hold ValQMS harmless from any claims, damages, or expenses arising from:

• Your use or misuse of the platform
• Violation of these Terms
• Infringement of third-party rights
• Non-compliance with applicable laws or regulations

12. Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay applicable fees
• Misuse the platform in ways that harm others

You may terminate your account at any time by contacting support@valqms.com.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes will be resolved through:

• Good-faith negotiations
• Binding arbitration if negotiations fail
• Jurisdiction in the courts of India

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

15. Contact Information

For questions about these Terms, contact us at: